On this page:
• A note from our president
• Transition timeline
• How this may affect you
• What’s changing
• How to get support
A Note from Our President
At Steven Engineering, our commitment to delivering exceptional service and a seamless customer experience remains at the core of everything we do. As part of that commitment, we are pleased to share an important update about an investment in our future—and yours.
On May 11, 2026, we will transition our ERP system from an on-premises environment to a cloud-based platform with our existing provider. This upgrade is a foundational step in our digital transformation, enabling us to enhance system performance, improve scalability, and better support your evolving needs.
Our team has been preparing extensively to ensure this transition is executed with minimal impact and to position us to serve you more effectively in the future.
We appreciate your partnership and understanding as we take this important step forward. Should you have any questions or need assistance during this time, please do not hesitate to contact your Steven Engineering representative.
Thank you for your continued trust in Steven Engineering.
Paul Burk
President
Steven Engineering
Transition Timeline
Friday, May 8 at 4:00 PM PT
Systems go offline.
Throughout the weekend transition window
Online ordering will be unavailable, some internal processing may be delayed, and our team will be actively testing and validating the new systems.
Monday, May 11 at approximately Noon PT
Systems return (target time; subject to change).
How This May Affect You
- We do not anticipate disruption to your broader business operations beyond this temporary system outage window
- During the first few days after go-live, you may experience slight delays in response times as our team ensures a smooth transition and system optimization
- If you have time-sensitive or urgent orders, we recommend placing them before Friday, May 8 at 4:00 PM PT
- If something urgent comes up during the transition, please reach out to your usual Steven Engineering contact or call (800) 258-9200. We will do everything we can to support you.
What’s Changing
This upgrade includes both a new eCommerce experience and a modernized ERP platform. Together, these represent a foundational improvement to the systems that support your business, enabling us to deliver better performance, better reliability, and new long-term service capabilities.
Here are some of the improvements you can expect:
Easier Product Search
Search results will update as you type, helping you find products faster and more easily.
Faster Reordering
- View past orders and invoices
- Create saved lists for frequently ordered items
- Reorder with fewer steps
Better Access to Information
View and download order-related documents directly from your account, including items such as order confirmations, pick tickets, and invoices.
Improved Ordering for Large Orders
Upload spreadsheets of part numbers to streamline larger orders.
A More Modern, Reliable System
Behind the scenes, we are moving to a modern cloud-based ERP platform designed for distribution businesses.
We’re Here to Support You During the Transition
We know that any system change can create uncertainty. Our goal is to make this transition as smooth as possible and to keep you supported every step of the way.
For anything related to the transition, here are the best ways to reach us:
- Contact your usual Steven Engineering representative
- If you’re not sure who to contact, call us at (800) 258-9200 or email sales@steveneng.com
Our team will be actively monitoring the transition and ready to assist if anything comes up.
We’ll also send reminder emails in the days leading up to the transition, as well as a follow-up once systems are back online, so you’ll have the latest information at each step.
We appreciate your partnership and will continue updating this page as we get closer to the launch.
